FleurDesigns

FAQs

 

YOUR ACCOUNT and PRIVACY
At FleurDesigns, you have the option of being a registered user or using our Express checkout. By registering, you will have a faster future checkout experience, access to your past order history, be able to update your personal information, and add or change delivery addresses. Express Checkout users will be given an opportunity to convert their temporary status to a registered account during checkout.

  1. I'm a registered user and I forgot my password. What should I do?
  2. Is my personal information kept private?
  3. How do I change my email preferences or account information?
  4. Is it safe to use my credit card on FleurDesigns.com?

  5. ORDERS
    We want you to have a good shopping experience at FleurDesigns. If there is anything you would like to suggest, please contact us by email. We appreciate any and all feedback!

  6. How can I track the status of my order?
  7. How long will it take for me to receive my order?
  8. How much will I be charged for sales tax?
  9. Can I change or cancel an existing order?
  10. What forms of payment do you accept?
  11. When will I be billed for my order?
  12. Can I order by phone, email or fax?
  13. I put something in my shopping cart and it's gone. Why?
  14. The item I want is sold out. Will you get more in?

  15. SHIPPING
    We offer local free delivery or shipping by Parcel Post or Priority Mail through the U.S. Postal Service. We use Track & Confirm for all shipments.

  16. What is the cost of shipping?
  17. What is the cost of return shipping?
  18. To what address should I ship returns?
  19. Do you ship outside the United States?

  20. RETURNS and EXCHANGES
    Please remember that our products are generally one-of-a-kind handmade items and, despite our best efforts, may have minor flaws and boo-boos. In addition, although we endeavor to provide accurate photographs, different monitors and computer systems may render the colors differently than actual coloring.

    All that being said, we want you to be happy with your purchase. If, for some reason, you are disappointed in some way, please contact us within ONE week of receipt of your purchase and we can discuss your options. In general, all sales are final.

  21. What if I receive an incorrect or damaged item?
  22. What is your return policy?
  23. How do I make a return?
  24. What is the status of my return?
  25. Can I exchange an item?

  26. MISCELLANEOUS

  27. Do you offer gift cards or gift certificates?
  28. Do you offer sales or discounts?


I'm a registered user and I forgot my password. What should I do?

In the upper right hand corner of the shop page, there is a link to log in. If you click on that it will take you to the log in page where you will find the registered users area and a further link to let us know that you have forgotten your password. For security reasons, we will email you a new password which you can use to log in to your account and reset your password to whatever you like.

Is my personal information kept private?

FleurDesigns does not share your information with anyone! Any information collected on this website will be kept private and NEVER shared or sold.

Be assured that we are committed to respecting the privacy rights of all customers and visitors to our website. We take this matter very seriously, and use encryption and secure socket layer technology (SSL) to safeguard and protect your privacy while you shop.

How do I change my email preferences or account information?

As a registered user, you may log into your account and reset your password, email address, or other information as you like.

Is it safe to use my credit card on FleurDesigns.com?

Since we do not process credit cards through FleurDesigns, your credit card information is not requested, stored, or otherwise accessed in any way by us. As a reminder, note that in the rare instance that an unauthorized person does obtain your credit card information and uses it, or in any instance where you have discovered or suspect fraud, you need to immediately contact your credit card company.

How can I track the status of my order?

If your FleurDesigns order is shipped via USPS Parcel Post or Priority Mail, you will receive an email confirmation with your shipment tracking number. To obtain a delivery status, enter your tracking number at http://www.usps.com/shipping/trackandconfirm.htm.

How long will it take for me to receive my order?

Your order will be processed and shipped within 1 to 3 days and we expect that you will receive your order within 7-10 business days.

How much will I be charged for sales tax?

Residents of New York State will be charged state sales tax as required. Appropriate sales tax will be added to your shopping cart when you are logged in or complete your billing information in Express Checkout. Note that the mini-cart in the sidebar only shows tax-excluded pricing. Click on View Cart or Cart to see the complete information.

Can I change or cancel an existing order?

If your order status is marked as pending in your website account, you will be able to cancel the order. However, since our ordering process is automated, we are unable to make any changes once the order has been placed. We apologize for any inconvenience this may cause.

What forms of payment do you accept?

Currently, we offer payment methods of cash or check, or payment by credit card through PayPal. All methods must be cleared before an order will be shipped.

When will I be billed for my order?

Once your order is placed, you will receive an email with all the pertinent order information. Please review it for accuracy and contact us immediately if there are discrepancies.

  1. If you have elected to pay by cash or check, your payment will be due on receipt. If we have not received your payment within 5 days, we will cancel your order and the item will be placed back in inventory.
  2. If you have elected to pay by credit card through PayPal, and your information is confirmed, you will be billed at that time.

Can I order by phone or email?

You can reach us by email at CustomerService at FleurDesigns dot com and let us know and how and when we may best reach you. Unfortunately, we are unable to handle any timely phone inquiries at this time.

I put something in my shopping cart and it's gone. Why?

If you navigate away from our site or if your shopping session times out, the shopping cart will retain your selections for one day. After that time, merchandise will be placed back onto our virtual shelves so other customers have the opportunity to make a purchase. Because FleurDesigns sells one-of-a-kind items or items of limited quantities, we urge you to purchase the items you are interested in when you see them.

The item I want is sold out. Will you get more in?

Generally, the products FleurDesigns offers for sale are one-of-a-kind and handmade. On occasion, we will reproduce a similar item, if requested.

What is the cost of shipping?

We have included a USPS Quick Quote module on every product page where you can enter your delivery ZIP code and quickly get an estimate of the cost to ship to your location.

What is the cost of return shipping?

Costs for all return shipping will be your responsibility.

To what address should I ship returns?

Please contact us before shipping any returns. If a return is authorized by FleurDesigns, we will be happy to issue you a shipping label with the correct information on it.

Do you ship outside the United States?

Unfotunately, at this time we are unable to sell or ship to customers outside the United States.

What if I receive an incorrect or damaged item?

If you think you received something that you did not order, please log in to your account and verify your order information. Then, if the incorrect item was indeed shipped, please contact us within ONE week of receipt of your purchase to receive further instructions.

We inspect all items before shipping to assure their quality when they leave. Any damages incurred during shipping will be your responsibility.

What is your return policy?

In general, we do not accept returns. However, we want you to be happy with your purchase and will work with you regarding your options. If a return is requested, you may be able to return the item and exchange it for another of equal or greater value. Shipping costs will not be reimbursed.

How do I make a return?

If a return has been approved by FleurDesigns, you will receive an authorization number. Please include this on all correspondence and shipping labels. Note that any shipping costs will not be reimbursed.

What is the status of my return?

As a registered user, you may log into your account from our website and check the return status there.

Can I exchange an item?

If you are not happy with your original item, you may exchange it minus any shipping costs for another item of equal or greater value. Please contact us within ONE week of receipt of your original purchase for further instructions. Generally, an exchange will not be shipped until the original item is received, inspected, and reinventoried.

Do you offer gift cards?

FleurDesigns does not offer gift cards or gift certificates for purchase on our website at this time. However, if you wish to "gift" someone with something from our store or a custom design, we would be happy to issue a gift certificate for any amount you desire and we will work with you to make that happen. Just contact us!

Do you offer sales or discounts?

All sales or discounts for FleurDesigns will be advertised through a newsletter mailing only - another reason to be a registered user at FleurDesigns!


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