FleurDesigns

Shipments and returns

Your Shipment

You may choose free local delivery or pickup or shipment via USPS Parcel Post or Priority Mail with tracking service applied. If you prefer delivery by another carrier or with other options, such as with a signature required or with optional insurance, please contact us. We will email you with the cost of the additional services.

Shipping fees will vary according to total weight, distance, and method of shipment. Note that we advise you to group your items into one order since our automated system precludes combining orders placed separately. Shipping fees will be applied to each order.

Orders are generally processed within 1 to 3 days after receipt of verified payment. Whichever shipment choice you make, we will email you with a link to track your package online.

We examine each item carefully before packing in amply-sized boxes. We use recycled materials whenever possible for packaging and your items will be well-protected. Special care is taken to protect fragile objects, but once the package leaves our hands, you assume responsibility for it. We are not responsible for lost or delayed shipments, or damage during shipment. However, if something untoward occurs, please contact us immediately so that we can help resolve any issues.

Returns

In general, we do not accept returns. However, we want you to be happy with your purchase and will work with you regarding your options. If you are unhappy with an item for any reason, please contact us immediately. If a return is requested, you may be able to return the item and exchange it for another of equal or greater value, however, shipping costs will not be reimbursed.

To return or exchange an item, you must obtain a Return Authorization Number (RMA) from us first and return the item in its original condition within 14 days. Upon receipt, the original item will be inspected and reinventoried, and an exchange will be shipped or a refund minus any shipping costs will be issued, at our discretion.


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